Non-emergency patient transport services provide free transport to and from NHS services for people who have a medical need for it.
This service uses wide range of vehicle types and levels of care that are consistent with the patients’ medical needs.
To find out if you or a family member is eligible for patient transport, call the East of England Ambulance Service patient transport service on 0345 8500774.
London hospitals (from 1st January 2017)
Patient transport services for most London hospitals are arranged directly through the hospitals themselves.
Therefore patients or their advocates need to contact the hospital provider’s patient transport service directly to arrange appointments.
Patients will be assessed for eligibility in accordance with the hospital’s own eligibility criteria.
The contact numbers for patient transport services at the following London hospitals are below:
|Hospital||PTS phone numer||Other information|
|Guys and St Thomas's||020 7188 2888||Option 1 07:45-19:00 Monday-Friday excluding bank holidays|
|Barts and the London||020 3456 5121||08:30-17:30 Monday-Friday|
|Moorfields||020 7566 2208/9|
|University College London||020 3456 7010||09:00-17:00 Monday-Friday|
|National Centre for Neurology and Neurosurgery, Queens Square||020 3456 7010||09:00-17:00 Monday-Friday|
|Royal National Ear, Nose and Throat Hospital||020 3456 7010|
|Queens Hospital/King George's (Barking, Havering and Redbridge)||01708 435 590|
via main switchboard
|St George's||0208 725 1632|
|King's College Hospital||020 8970 8101||G4S NEPT Service Delivery Manager 020 8598 2313|
|Homerton||020 8510 7777||08:00-17:00 Monday-Friday|
|St Marys||020 3311 5353/5272||09:00-17:00 Monday-Friday|
|Chelsea and Westminster||020 3315 6666/8031|
|Royal Brompton||020 7351 8012 or
020 7352 8121 x 4040
|Royal Marsden Chelsea||020 8661 3429||08:30-18:00 Monday-Friday excluding bank holidays|
|The Whittington||0207 7277 3550 or
020 7288 3052
|Royal Free||020 3456 5121||08:30-17:00 Monday-Friday|
|Whipps Cross||020 3456 5121||08:30-17:30 Monday-Friday|
|Imperial College NHS Trust||020 3311 5353||09:00-17:00 Monday-Friday|
|North West London NHS Trust||0333 335 9645||
Covers: Central Middlesex Hospital,
|Royal National Orthopaedic Hospital||0208 909 5895||09:00 17:00 Monday-Friday|