Patient involvement when we plan services

When planning services or undertaking a procurement/commissioning process, patient representatives and patient groups are involved to ensure the patient voice is central to any decisions.

Patients have been involved in this work as detailed in some examples below:

Improving Access to Psycological Therapies (IAPT)

Patients with an understanding of mental health issues were invited to  contribute to the development of the Basildon and Brentwood IAPT service.

The patient workshops took place with Vita Health Group which has been commissioned by the CCG to provide the IAPT service.

Patients contributed their ideas for naming the new service which is known as Vita Minds. They also suggested possible locations for clinics, how best to reach pout to people and how to forge new links with other services including voluntary services.

Health Checks for people with Learning Disabilties aged 14-plus

CCGs in mid and south essex are working together to improve these annual health checks.

The CCGs want to improve the training for GPs and encourage more people with Learning Disabilities to go to their doctor for their annual health checks as good healthcare is essential to health, wellbeing and a good quality life.

Basildon and Brentwood CCG and Thurrock CCG have been working with young people and adults who are living with LD and Special Educational Needs and Disabilities (SEND) to devise some new Annual Health Check resources to help GPs support patients, their parents and carers.

The engagement included a visit to a Treetops School to talk to young people about their experiences of visiting a doctor and gather feedback. Filmed interviews with young people, their parents carers and health professionals resulted in a video as part of a learning toolkit for GPs. The resources include Easy Read versions of the invitation letter, posters and a health action plan. We are linking with the Travellers Times to promote the health checks to Gypsy, Roma and  Traveller people.

 

Enteral Feeding services contract across Mid and South Essex

Patients were closely involved when the enteral feeding services contract for Mid and South Essex was renewed in April 2019.

The views of patients were critical to the project.

We sent a letter to all patients ahead of the tender advising them that the contract with our then supplier was coming to an end, and inviting them to tell us what they liked and valued most about the service they received and anything they would like to see included or changed in the service next time round. These comments were used in development of the service specification.

When we developed the service specification we had a patient representative on the project group from PINNT (a charity that supports tube fed patients).

We also held an event where patients could view and trial equipment from companies and meet staff. Their observations and assessments formed part of the quality scoring for the procurement. (Sadly we only had one bidder!)

(We had hoped to give patients the opportunity to trial feeding pumps in their own homes but this was called off unfortunately when there were problems with insurance of the equipment on loan).

We conducted a post implementation patient satisfaction questionnaire (PSQ) to get patients views on how this stage had been for them, and we have an annual PSQ also to check on all aspects of the service.

Judith Harding, Dietetic Prescribing Advisor, for the Thurrock CCG hosted service (on behalf of Basildon & Brentwood CCG), gave a presentation on the enteral feeding tender and its patient engagement at a PCRG meeting.

South West Essex Mental Health Forum

This is a public forum where people who use local mental health services and their families can share their experiences with service provider Essex Partnership University NHS Foundation Trust (EPUT).

Commissioners from Basildon and Brentwood CCG have attended and engaged with this forum which is also attended by key partners from different agencies including VitaMinds, Peabody and other voluntary organisations.

 




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