Share your thoughts on non-emergency Patient Transport Services

The NHS in south Essex is looking for patient feedback on non-emergency transport.

Non-emergency patient transport services provide free transport to and from NHS services for people who have a medical need for it. This service uses wide range of vehicle types and levels of care that are consistent with the patients’ medical needs.

In south Essex there are currently two different contracts in place to deliver these services rather than one universal service for patients, the local Clinical Commissioning Groups (CCGs) are looking to address this.

Dr Luthra, Brentwood GP and clinical lead said: “We are really keen to hear from people who are familiar with this service, such as those requiring renal appointments. The more insight we can get as to what’s working and what’s not, the better. Patient feedback we receive will ensure future services meet local needs. The benefits of having one contract for non-emergency patient transport in south Essex include consistency of quality and ensure our system is fair and equitable for all. It also drives cost efficiencies to help protect essential clinical services.”

The local NHS is looking for local feedback from those that have used the existing service and/or have ideas about how the future service can meet local needs.

To take part, please visit this website – alternatively, please contact 01268 464 594 to obtain a hardcopy of the survey.

The eligibility criteria for the new non-emergency patient transport service will remain largely unchanged, however it now focus on journeys to healthcare settings within the Essex borders; and for specialist centres outside of Essex. Journeys outside of the Essex borders for patients eligible for transport will be approved on a case by case basis by the individual Clinical Commissioning Group.


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