Have your say on improvements to your local NHS 111 and Out-of-Hours services

NHS 111 is an established national service which allows people with urgent care needs to access the right advice, in the right place, first time. It is accessible 24 hours a day, 7 days a week, 365 days a year and can be used when someone urgently needs medical help but it is not a life-threatening situation.

Out-of-hours services are NHS health care services that are available when you have an urgent need and your GP surgery is closed.

Basildon and Brentwood CCG is one of six CCGs across mid, south and west Essex working together to make changes to your NHS 111 and out-of-hours services. By working together, we believe we can provide a service that is there whenever you need it and makes sure you receive the right care, first time. We want you to tell us what you think.

You can do this by joining us at a public engagement event at the Basildon and Brentwood CCG Offices, Phoenix Place, Christopher Martin Road, Basildon SS14 3HG on Friday 23 September when there will be rolling sessions at 9.30am, 10.30am, 11.30am, 1pm and 2pm. Just pop in at any time.

You can give your feedback by completing an online survey.

More people than ever are now accessing out-of-hours NHS services. While this is positive in terms of fewer unnecessary 999 calls and A&E visits being made, it does mean that we need to make sure that our local NHS 111 and out-of-hours services are able to support everyone who needs them.

We also want to bring the services we have closer together, combining these into a single integrated urgent care service which will provide a ‘front door’ to the NHS in mid, south and west Essex. Whether you need access to a GP or advice from a trained nurse to allow you to treat yourself at home, you can call one number and receive the right support.

To make sure that this key NHS service delivers what local people need, we want to hear your views on the current services and ideas for improving services for the local population. You can have your say by completing the online survey here. The closing date is Monday 26 September.

It is important to us that any changes we introduce will help make the service easier to use, ensure you get the right help faster, and make the best use of the public funds we invest into it.

Key messages:

  • We are looking to redesign a key NHS service within your area and we want you to be involved
  • There are some aspects of the service which cannot be changed, but we are keen to hear from you about how you think other areas of the service could be improved

  • We are doing this so that the service you receive is smooth, accessible whenever you need it and is able to withstand further budget constraints we may face in the future

  • By bringing NHS services closer together, and working in a more joined up way, we believe your urgent care and out-of-hours services will enable you to receive the right care, first time

  • We also want to be able to offer you care that is closer to home, in community settings where possible, rather than in hospitals

  • We want to be able to support you to administer self-care where appropriate, with the support and advice from a clinician via the telephone

Your new service will definitely provide you with the following:

  • A free to call number (111) that is available 24 hours a day, 365 days of the year
  • Whenever possible, you won’t have to repeat or explain your story to multiple people
  • When you call, you will speak to a trained health advisor who will assess you symptoms and direct you to the most appropriate source of support

  • You will be asked if it’s OK to access your Summary Care Record which means the person you are speaking to can see you medical notes, details of medication and previous treatment. You can refuse for this to be made available should you wish to do so


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