CQC report on end of life care commends St Luke's Hospice

St Luke’s Hospice has been highlighted as an example of good practice in end of life care in a national report by the Care Quality Commission.

The health regulator has recognised the hospice for its work in engaging with Black and minority ethnic (BME) groups in Basildon and Brentwood.

The CQC main report A different ending: Addressing inequalities in end life care focused on end of life care for people who may be less likely to receive good care, whether because of diagnosis, age, ethnic background, sexual orientation, gender identity, disability or social circumstances.

CQC inspectors visited 17 local areas and spoke to commissioners in CCGs, including Basildon and Brentwood CCG, providers and staff about how they addressed the needs of different groups.

The report published on 9 May 2016 concludes the importance of good end of life care cannot be overestimated. In the majority of cases, people receive end of life care that is caring and compassionate – but people from certain groups in society may experience poorer quality care because some providers and commissioners do not always understand or fully consider their specific needs.

The CQC also published a supplementary document of case studies demonstrating good practice in end of life for other organisations to follow.

The document A different ending: Addressing inequalities in end life care (Good practice) says of St Luke’s Hospice: “The hospice has prioritised promoting awareness of end of life issues and the services available through engaging with the Black and minority ethnic (BME) community.

“This includes offering a meeting room to the local community for the Asian women’s group meetings, and running a six-week programme focused on BME groups to educate people about the hospice and its work, to increase awareness before a person reaches the end of life phase.

“The hospice runs a group called VERVE – Valuing Local Diversity and Enhancing Patient Experience Raising Public Awareness and Visible Equity in End of Life Care. This working group is formed of faith leaders, local police, people from different ethnic backgrounds and people with a learning disability. The group raises awareness of end of life care within the community and they attend local festivals and community events.”

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