Patient Transport Services

Non-emergency patient transport services provide transport to and from NHS services for people who have a medical need for it.

This service uses a wide range of vehicle types and levels of care that are consistent with a patient's medical needs.

South Essex hospitals

Patients will be assessed to see if they meet the South Essex Area Eligibility Criteria for Non Emergency Patient Transport Service (NEPTS) which is available to download here

Basildon and Brentwood CCG contract two patient transport providers: East of England Ambulance Service and Thames Ambulance Service Limited.

London hospitals

Patient transport services for most London hospitals are arranged directly through the hospitals themselves.

Therefore patients or their advocates need to contact the hospital patient transport service directly to arrange appointments. Please note some of London hospitals require the referral to be made by the patient's GP.

Patients will be assessed for eligibility in accordance with the hospital’s own eligibility criteria.

The contact numbers for patient transport services at the following London hospitals are below:

Hospital PTS phone numer Other information
Guys and St Thomas's 020 7188 2888 Option 1 07:45-19:00 Monday-Friday excluding bank holidays
Barts and the London 0333 240 4096  08:30-17:30 Monday-Friday
Moorfields 020 7566 2208/9  0333 240 4096
University College London 0333 240 4096 09:00-17:00 Monday-Friday
National Centre for Neurology and Neurosurgery, Queens Square 020 3456 7010 09:00-17:00 Monday-Friday
Royal National Ear, Nose and Throat Hospital  020 3456 7010  
Queens Hospital/King George's (Barking, Havering and Redbridge) 01708 435 590  
The Maudsley

via main switchboard
020 3228  6000

St George's  0208 725 1632  
King's College Hospital 020 8970 8101  G4S NEPT Service Delivery Manager 020 8598 2313
Homerton 020 8510 7777  08:00-17:00 Monday-Friday
St Marys 020 3311 5353/5272  09:00-17:00 Monday-Friday
Chelsea and Westminster 020 3315 6666/8031  
Royal Brompton 020 7351 8012 or 
020 7352 8121 x 4040
 08:00-17-00 Monday-Friday
Royal Marsden Chelsea 020 8661 3429  08:30-18:00 Monday-Friday excluding bank holidays
The Whittington 0207 7277 3550 or
020 7288 3052
 07:00-19:00 Monday-Friday
 Royal Free 0333 240 4909  08:30-17:00 Monday-Friday
 Whipps Cross 0333 240 4096  08:30-17:30 Monday-Friday
 Imperial College NHS Trust 020 3311 5353  09:00-17:00 Monday-Friday
 North West London NHS Trust 0333 335 9645 

Covers: Central Middlesex Hospital,
Meadow House Hospital,
Denham Unit & Willesden Centre,
Ealing Hospital
Northwick Park Hospital
St Mark's Hospital

 Royal National Orthopaedic Hospital 0208 909 5895 09:00 17:00 Monday-Friday

If you have any questions about the new patient transport service arrangements for London hospitals email This email address is being protected from spambots. You need JavaScript enabled to view it.

Help with travel costs

If you are not eligible for NHS-funded patient transport and need help to pay for the costs of transport to your healthcare appointments, you may be able to claim a refund through the national Healthcare Travel Costs Scheme.

More information can be found here.

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