Patient Transport Services
Non-emergency patient transport services provide transport to and from NHS services for people who have a medical need for it.
This service uses a wide range of vehicle types and levels of care that are consistent with a patient's medical needs.
South Essex hospitals
Patients will be assessed to see if they meet the South Essex Area Eligibility Criteria for Non Emergency Patient Transport Service (NEPTS) which is available to download here
Basildon and Brentwood CCG contract two patient transport providers: East of England Ambulance Service and Thames Ambulance Service Limited.
London hospitals
Patient transport services for most London hospitals are arranged directly through the hospitals themselves.
Therefore patients or their advocates need to contact the hospital patient transport service directly to arrange appointments. Please note some of London hospitals require the referral to be made by the patient's GP.
Patients will be assessed for eligibility in accordance with the hospital’s own eligibility criteria.
The contact numbers for patient transport services at the following London hospitals are below:
| Hospital | PTS phone numer | Other information |
| Guys and St Thomas's | 020 7188 2888 | Option 1 07:45-19:00 Monday-Friday excluding bank holidays |
| Barts and the London | 0333 240 4096 | 08:30-17:30 Monday-Friday |
| Moorfields | 020 7566 2208/9 | 0333 240 4096 |
| University College London | 0333 240 4096 | 09:00-17:00 Monday-Friday |
| National Centre for Neurology and Neurosurgery, Queens Square | 020 3456 7010 | 09:00-17:00 Monday-Friday |
| Royal National Ear, Nose and Throat Hospital | 020 3456 7010 | |
| Queens Hospital/King George's (Barking, Havering and Redbridge) | 01708 435 590 | |
| The Maudsley |
via main switchboard |
|
| St George's | 0208 725 1632 | |
| King's College Hospital | 020 8970 8101 | G4S NEPT Service Delivery Manager 020 8598 2313 |
| Homerton | 020 8510 7777 | 08:00-17:00 Monday-Friday |
| St Marys | 020 3311 5353/5272 | 09:00-17:00 Monday-Friday |
| Chelsea and Westminster | 020 3315 6666/8031 | |
| Royal Brompton | 020 7351 8012 or 020 7352 8121 x 4040 |
08:00-17-00 Monday-Friday |
| Royal Marsden Chelsea | 020 8661 3429 | 08:30-18:00 Monday-Friday excluding bank holidays |
| The Whittington | 0207 7277 3550 or 020 7288 3052 |
07:00-19:00 Monday-Friday |
| Royal Free | 0333 240 4909 | 08:30-17:00 Monday-Friday |
| Whipps Cross | 0333 240 4096 | 08:30-17:30 Monday-Friday |
| Imperial College NHS Trust | 020 3311 5353 | 09:00-17:00 Monday-Friday |
| North West London NHS Trust | 0333 335 9645 |
Covers: Central Middlesex Hospital, |
| Royal National Orthopaedic Hospital | 0208 909 5895 | 09:00 17:00 Monday-Friday |
If you have any questions about the new patient transport service arrangements for London hospitals email This email address is being protected from spambots. You need JavaScript enabled to view it.
Help with travel costs
If you are not eligible for NHS-funded patient transport and need help to pay for the costs of transport to your healthcare appointments, you may be able to claim a refund through the national Healthcare Travel Costs Scheme.
More information can be found here.
